Our service experts go the extra mile

Ongoing Support from Setup to Implementation and Beyond

At Pitsco Education, caring customer service is something we always strive to provide. We have worked hard to create a service network that offers customers professional, personal support. Whether it be through our internal service, our field service representatives, or one of our education consultants who represent us around the country, we hope to get to know you and better meet your needs.

Great service has been important to Pitsco since the beginning. We continue to work hard to uphold this founding principle by offering a variety of services that support our customers in creating sustainable STEM programs.

“Any time I have asked for help you have responded almost immediately via the phone or in person. Your constant inquiry of our operation, our successes, and our barriers has been crucial in our ability to run the Academy as we have. We could have not done it if it wasn’t with your support.”

– Jairo A Maldonado, EdM, assistant principal, Westfield High School, Houston, Texas

“Pitsco always thinks about the student AND the teacher. Always right there ready to answer any questions, no matter how small they may seem. Very friendly and helpful.”

– Jackie Derr, STEM lab teacher, Perrysburg Junior High School, Perrysburg, Ohio

“Pitsco provides not only materials, but full support. They are small enough to be personable and friendly and large enough to be efficient. They are clearly passionate about their mission to engage all kids in high-quality STEM education.”

– Debra Rouse, K-6 STEM specialist, North Cedar Community School District, Lowden, Iowa

“Pitsco customer service is friendly, personable, professional, and no matter what you call about, your issue is always resolved. We love Pitsco!”

– Jennifer Rivenbark, CTE teacher, Wallace Elementary School, Wallace, North Carolina

“We have several TETRIX products, and a couple of students got a little careless with the receiver circuit board and pulled the wires out. I called tech support, very willing to purchase another board, but your representative was able to locate an extra board in your testing area. He called me and sent it UPS at no charge. It arrived promptly and works great. Best thing, students worked through the troubleshooting process and learned a lesson. At any rate – a job well done to your service department, just as it was 38 years ago when I was a novice teacher.”

– John Wyrick, director, Seneca Learning Center, Seneca, Missouri