At Pitsco, we’re doing our part to help slow the spread of COVID-19. Click here for more information.

Industry-Leading Customer Service

Supporting students and educators is at the heart of what we do. As an organization founded on the belief of providing top-level customer service and doing the right thing because it’s the right thing to do, Pitsco Education delivers by employing teams of dedicated, knowledgeable, and personable industry experts available year-round*. If you have a need, we have you covered.

Phone: 800-835-0686 Email: orders@pitsco.com Live Chat: Select Order Support in Pitsco.com's chat widget.
Phone: 800-774-4552 Email: support@pitsco.com Live Chat: Select Product and Technical Support in Pitsco.com's chat widget. Book a Virtual Support Session: Pitsco.com/VirtualSupport
Phone: 800-828-5787 Email: pitscopd@pitsco.com

*Pitsco Education Order and Product Support hours: Monday-Friday, 7:30 a.m.-5:00 p.m. CST. Closed on major US holidays and December 26-January 2.

Not Sure Who To Contact?

Visit our online help desk and we can get you in touch with the right people.

Visit Help Desk

Self-Help Resources

Pitsco Policies Want additional information on our ordering, shipping, billing, or warranty and returns policies? Check out our product order and support page. Take Me There
Restock Your Pitsco Lab If your district manages a Pitsco Education STEM lab and you are in need of restocking your consumable materials, check out this section of the shop to make reordering supplies a snap. Let's Restock
Product Support Videos View our gallery of videos that tackle some of the most commonly asked product support questions. Watch Now

“We have several TETRIX products, and a couple of students got a little careless with the receiver circuit board and pulled the wires out. I called tech support, very willing to purchase another board, but your representative was able to locate an extra board in your testing area. He called me and sent it UPS at no charge. It arrived promptly and works great. Best thing, students worked through the troubleshooting process and learned a lesson. At any rate – a job well done to your service department, just as it was 38 years ago when I was a novice teacher.”

– John Wyrick, director, Seneca Learning Center, Seneca, Missouri

“Pitsco always thinks about the student AND the teacher. Always right there ready to answer any questions, no matter how small they may seem. Very friendly and helpful.”

– Jackie Derr, STEM lab teacher, Perrysburg Junior High School, Perrysburg, Ohio

“Pitsco provides not only materials, but full support. They are small enough to be personable and friendly and large enough to be efficient. They are clearly passionate about their mission to engage all kids in high-quality STEM education.”

– Debra Rouse, K-6 STEM specialist, North Cedar Community School District, Lowden, Iowa

“Pitsco customer service is friendly, personable, professional, and no matter what you call about, your issue is always resolved. We love Pitsco!”

– Jennifer Rivenbark, CTE teacher, Wallace Elementary School, Wallace, North Carolina