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Home > Support > Shipping and Billing > Ordering from or Shipping Outside the US or Canada

Shipping Outside the U.S. or Canada

International Ordering & Shipping

We cannot process your order on our Web site if:
  • Your credit card billing address is outside the U.S. or Canada or
  • You wish your order shipped to an address outside the U.S. or Canada
These orders must be placed over the telephone. Please call 620-231-0010 (800-835-0686 from within the U.S. or 800-465-7737 from within Canada) during our business hours, Monday through Friday from 7:30 a.m. to 5:30 p.m. central time to place your order.

Shipping to Addresses Outside the U.S. or Canada

If you wish your order shipped to an address outside the U.S. or Canada, our staff must quote the shipping and handling charges. Within 72 hours, we will send a shipping quote to the e-mail address you provide. (It is essential you provide a valid e-mail address when you call.) Before we can process your order, you must reply to our e-mail and confirm that the shipping and handling charges are acceptable.

Our normal policy for international orders is to hold the entire order if any item is out of stock. Please contact our Help Desk if you would like your order partially shipped.

For any order that is shipped outside the U.S. or Canada, the purchaser must prepay with a credit card and agree to be responsible for all shipping and handling charges as well as any import tariffs, taxes, duties, broker fees, or any other associated charges.

Note: PITSCO will not be responsible for lost shipments when using the Postal Service for international delivery.