Support

  • Where Is My Order?
  • Problem with My Order
  • Other Ordering Methods
  • Out-of-Stock Items
  • Ordering from Outside US
  • Shipping Options and Rates
  • When Will My Order Ship?
  • Shipping Time for Standard Ground Delivery
  • Special/Hazard Shipping
  • Tax-Exempt Status
  • School Purchase Orders
  • Rocket Engines
  • Shipping Outside of the US or Canada
  • Billing and Payment Methods
  • Pitsco Education W-9 Form
  • Warranty
  • Repairs and Replacements
  • Returns
  • Credits and Refunds
  • Updating My Account Information
  • Using the Wish List
  • Order History
  • Privacy and Security
  • Link Your Account to Your School
  • Proprietary Drone Compliance
  • Student Privacy Technical Considerations For LUMA
  • ESSER II and Federal Funding
  • Business Hours
  • Safety Data Sheets (SDS)
  • Copyright and Trademark Information
  • Disclaimers
  • 2021 Transition of Ownership FAQ
  • Problems Using this Website
  • Send Us a Message
  • Talk to a Live Person
  • Email a Purchase Order
  • Business Hours

Where Is My Order?

To obtain tracking information for your shipment, you must sign in to your account on our site. Point to My Account, click Sign In/Create Account, and follow the sign in process. Once logged in, tracking info can be viewed by selecting View My Order History.

In-stock items will normally ship from our warehouse within 24-48 hours of your order. Most orders for the lower 48 states are delivered within 3-5 business days from the time the items ship from our warehouse.

If your order has been delayed, it might be due to one or more of the following:

  • If your order included rocket engines, those items will be shipped separately, ground mail, via the United States Postal Service. Please note delivery for these items can take 3-4 weeks.
  • One or more of the items on your order is out of stock. We usually ship in-stock items, and then we ship the out-of-stock item(s) at a later date.
  • Peak seasons sometimes cause a short delay in order shipment.

Please contact us if you have questions regarding the status of an order.