Support

Continental United States

Note: Orders that include items classified as Hazardous/Special can incur additional fees.
All shipments are FOB shipping point.

Shipping Rates for Continental United States†Order

• Order amount: $0-$99.99; Ground: $9.99
• Order amount: $100-$2,499.99; Ground*: 10%
• Order amount: $2,500-$9,999.99; Ground*: 9%
• Order amount: $10,000+; Ground*: 8%

†Ground shipping applies to US Armed Forces locations.
*Percentages apply to merchandise total.

Alaska, Hawaii, US Territories, and Canada

Note: Orders that include items classified as Hazardous/Special can incur additional fees.

All shipments are FOB shipping point.

Shipping rates are determined by carrier. Package size, weight, and delivery destination are all factors. 

Expedited Shipping Considerations

Expedited shipping options are:

• Second day air (This option is available to all 50 states and Puerto Rico. Please note, there are a few regional limitations in Alaska and Hawaii, but the majority of populated areas are covered).
• Next day air.

When considering expedited shipping, be aware of the following:

• Expedited rates are determined by carrier. Package size, weight, and delivery destination are all factors.
• Shipping time is stated in business days (no deliveries on Saturday, Sunday, and some holidays).
• Orders must be submitted before 12 noon central time.
• Orders submitted after 12 noon central time will be processed the following business day.
• Back orders will be shipped ground unless otherwise specified.

United States: In-stock items will normally ship from our warehouse within 24-48 business hours of your order. The carrier takes it from there. Most orders for the lower 48 states are delivered within 3-4 business days from the time the items ship from our warehouse. Note: Delays in shipments during peak seasons do occur. Additionally, issues associated with credit cards or not having a Purchase Order or Tax-Exempt Certificate on file will cause shipments to be withheld until the issue is resolved.

Canada: Orders are processed 2-3 times a week depending on volume. Please allow 7-10 business days when selecting ground shipping. Expedited orders are shipped same day and deliver within 2-3 business days. Express orders are processed same day and deliver within 1-2 business days.

Inquire about your order status.

United States only: Pitsco is centrally located in Pittsburg, Kansas, making ground delivery as fast as expedited shipping for parts of the country. Areas on the map matching “1 Day” in the map key can be delivered in one business day, areas matching “2 Days” in two business days, and so forth.

Orders consisting of in-stock items will normally ship from our warehouse within 24 to 48 hours of order placement. (Orders placed after business hours on Fridays, during the weekend, or on holidays normally ship the next business day.)

View shipping map.

Drop-ship items may not be included in this shipping schedule. To learn if an item is drop shipped, call Customer Service at 800-835-0686.

Canada: Canadian orders shipped ground may take up to 7-10 days to arrive.

A few of our products require special attention in regards to shipping. Most requirements and restrictions are imposed by the shipper or the government.

Special/Hazard Shipping Charges

• Ground only: Carrier forbids shipping this item by air; +$0* (Ground); Second Day and Next Day Air not available
• Ground Only/Hazard: A hazardous materials charge is added to base shipping. Item can be shipped only by ground. +$35* (Ground); Second Day and Next Day Air not available
• General Hazard: A hazardous materials charge will be added to the base shipping charge for any delivery method (ground or air) but will vary by method. +$35* (Ground); +$50* (Second Day); +$50 (Next Day Air)
• Hazard by Air: A hazardous materials charge is added to the base shipping charge for any air delivery option. Expedited charges also apply. +$0*(Ground); + $50*(Second Day) +$50* (Next Day Air)
• Oversized: Item is unusually bulky and requires an oversized fee be added to the base shipping charge. +$0* (Ground); + $0*(Second Day) +$0* (Next Day Air)
• +$0 (Ground); + $50*(Second Day) +$50* (Next Day Air)
• Truck Line: Due to size or weight, this item must be shipped by a truck line. If possible, specify a ship-to location with a receiving dock.+ $0*; Second Day and Next Day Air not available
• Drop Ship: Item is shipped to you directly from a third party such as a manufacturer. If your order includes other items, they will be delivered separately. + $0*; Second Day and Next Day Air not available
  

*This charge is added to regular shipping.

Sales tax will be added to all orders unless the organization is registered with Pitsco Education as tax exempt. Proof of your organization’s tax-exempt status must be on file.

Most states require us to charge sales tax. If you are ordering on behalf of a tax-exempt organization:

1. Place your order and when you get the Checkout screen, look to the Your Payment Information area.
2. Click the box next to “This order should be exempt from state sales tax.” A Tax Exempt message will open, explaining that if this is the first time you’ve ordered, we will need your state tax-exempt certificate.
3. Continue to submit your order.
4. If you need to submit certification, you can log in to your account and upload it by selecting Upload Documents from the Account menu, or you can send it to:

Email: orders@pitsco.com

Payment must come from the exempted entity/location for the exemption certificate to be valid. For example, if a school is tax exempt, the school must pay for the purchase; a personal credit card could not be used with the school’s tax exempt status. Using an improper payment method will cause the order to be taxed.

If you are uncertain that we have your tax-exempt information on file, please call Customer Service at 800-835-0686.

If you are charged tax, email or mail a copy of your State Sales Tax-Exemption Certificate or a completed Multi-State Exemption Certificate to us at:

Email: ar@pitsco.com

Mail:
Pitsco Education
P.O. Box 1708
Pittsburg, KS 66762-1708

Generally, schools qualify for net 30 terms and may pay with a purchase order. (Payments must be made in 30 days.)

If your school or district has previously placed an online order and used a PO, you do not need to contact Customer Service. Your account is on record as being approved for purchase order payments. 

If this is the first online order that will bill to your school or district:

1. Create an account. 
2. Place your order using a purchase order as the payment method and then:

• Email a signed copy of the purchase order to us or upload it by selecting Upload Documents from the Account menu. Include proof of tax-exempt status, if applicable.
• On the signed copy of the purchase order, include the web order number and the words “Confirmation Only.”
• If possible, include a copy of your order confirmation email with your PO.

          Email: orders@pitsco.com

Because other carriers impose hazard fees when shipping this product, we ship rocket engines exclusively with the US Postal Service using ground delivery method. If your order contains other items, these will be shipped separately, via our normal carrier. Delivery of rocket engines via USPS ground may take 3-4 weeks, so please plan accordingly.

Most states require us to charge sales tax. If you are ordering on behalf of a tax-exempt organization:

1. Place your order and when you get the Checkout screen, look to the Your Payment Information area.
2. Click the box next to “This order should be exempt from state sales tax.” A Tax Exempt message will open, explaining that if this is the first time you’ve ordered, we will need your state tax-exempt certificate.
3. Continue to submit your order.
4. If you need to submit certification, you can log in to your account and upload it by selecting Upload Documents from the Account menu, or you can send it to:

Email: orders@pitsco.com

Payment must come from the exempted entity/location for the exemption certificate to be valid. For example, if a school is tax exempt, the school must pay for the purchase; a personal credit card could not be used with the school’s tax exempt status. Using an improper payment method will cause the order to be taxed.

If you are uncertain that we have your tax-exempt information on file, please call Customer Service at 800-835-0686.

If you are charged tax, email or mail a copy of your State Sales Tax-Exemption Certificate or a completed Multi-State Exemption Certificate to us at:

Email: ar@pitsco.com

Mail:
Pitsco Education
P.O. Box 1708
Pittsburg, KS 66762-1708

If you would like to place an order with Pitsco, but you are not located in the US or Canada, or if you are looking to have your order shipped to a location outside the US or Canada, please read the following:

• We recommend that you use the Request a Quote feature in our shopping cart.
• Some of the products on this website might not be available to ship to your location.
  
  
• The checkout on this site supports only US and Canada billing and shipping locations. Do not use the checkout for other shipping locations. Instead, use the Request a Quote feature mentioned previously.
• Payment must be sent before we ship your order. We provide two payment options:
• To speak with someone about your order, call during our business hours, which are Monday through Friday from 7:30 a.m. to 5:30 p.m. (UTC-6).

When your order is shipped, you will be billed the total amount of all shipped items plus shipping and handling charges and applicable sales tax. Items not in stock at the time of the initial shipment will not be billed until they are shipped. Subsequent shipments will be invoiced separately.

Currency
All prices, taxes, and shipping and handling charges are in US dollars.

Credit Cards
We accept American Express, Discover, MasterCard, and Visa. Additionally, we accept Shop Pay, PayPal, and Google Pay.

Additional Payment Methods
We accept Shop Pay, PayPal, and Google Pay.

Purchase Orders
Pitsco Education gladly accepts purchase orders if you or your organization have previously established credit terms with Pitsco Education.

Credit Policy
If you are not a publicly funded school or governmental agency, you will need to go through the credit application process and establish credit with Pitsco Education.

Download a copy of the 2024 Pitsco Education W-9 Form for your records.

Pitsco provides a one-year limited warranty, from the date of purchase, against defects in manufacturing or materials on all non-consumable items purchased, unless otherwise specified by the manufacturer. Any damage, deterioration, or malfunction resulting from accident, misuse, neglect, or failure to comply with the manufacturer’s supplied instructions will not be covered. All warranty items will be evaluated by a qualified Pitsco representative to determine coverage and repair or replacement. All costs associated with items no longer under warranty will be the responsibility of the customer.

In cases where a third-party manufactured item becomes discontinued and is no longer available, Pitsco will work with you, the purchaser, to offer a mutually agreed upon replacement item currently available to Pitsco, not to exceed the total value of the original purchased item. In instances where the total value of the replacement item exceeds the value of the original purchased item, the customer will be responsible for covering the additional costs associated with the new item.

Pitsco honors this warranty for all product purchased via domestic third-party channels, outside of Amazon, from the date of purchase from Pitsco.

As listed in the Warranty section on this page, Pitsco offers a one-year limited warranty from the original date of purchase. Please review the Warranty section on this page for further details to determine if your item is covered under our warranty guidelines.

If your items are still under warranty, Pitsco will repair or replace the item in full working condition at no cost to you, the purchaser. This coverage includes all costs associated with the repair or replacement of the originally purchased item, in addition to shipping costs to and from the customer.

In cases where a third-party manufactured item becomes discontinued and is no longer available, Pitsco will work with you, the purchaser, to offer a mutually agreed upon replacement item currently available to Pitsco, not to exceed the total value of the original purchased item. In instances where the total value of the replacement item exceeds the value of the original purchased item, the customer will be responsible for covering the additional costs associated with the new item.

How do I request a repair or replacement?
If you feel that your product is not working properly, regardless of the product's warranty window, please contact the Pitsco Product Support team immediately by calling 800-774-4552, by emailing support@pitsco.com, or by chatting with them directly on our website.

Pitsco offers live, year-round*, product support on everything we distribute.

(*Note: Our Product Support hours are Monday - Friday, 7am - 5:00 pm CST. Our offices are closed on all major US Holidays including Christmas Eve, Christmas day, and the week between Christmas and New Year's Day.)

The Product Support Team will work with you to determine if your product is in need of repair or replacement. In most cases, a resolution is achieved in the same day, remotely, through troubleshooting steps. In the instance your item is deemed in need of repair or replacement, the Product Support team will provide you with a shipping label via email if your item is still under warranty. In the instance your warranty has expired, the customer is responsible for shipping the item to our location. This label should be printed out and applied to the exterior of the box utilized to ship the item back to Pitsco to move forward with the repair or replacement process.
Note: Please take proper precaution to pack the item appropriately to avoid further damage during shipment.

How long will the repair process take?
This varies depending on the product, issue, and transit time to and from your location. Upon your quote approval, most repairs are completed within 1-2 business weeks (not including transit time), however, in some cases depending on the time of year and available resources the process can take longer (1 month). Please also consider transit time, which depending on your location could take up to 7 business days each way.

The Product Support team will provide you with a timeline estimate after receipt and evaluation of your product.

How much do repairs cost?
If your item is still under warranty, great news! The repair and transit of your item will be of no cost to you, the purchaser.

If the item is no longer covered under warranty, the cost for a repair varies depending on the product, issue, and shipping costs associated with the logistics of getting the item to and from your location.

The Product Support team cannot provide an accurate repair estimate until after they have received your item and have evaluated it to identify the issue(s). After the evaluation is complete, the Product Support team will provide you with a detailed quote for review. After your approval and receipt of the appropriate accounting details based on your account with us (such as PO, tax information, or prepayment) our team will move forward with the repair of your item.

What if I decide to not move forward with a repair?
In the instance you decide that the cost of repair outweighs the value of the item, you may choose to do one of the following:

1. Purchase a current version of the same item as a replacement.
2. Request that the item be returned to you and incur applicable shipping costs associated with transit. (All associated costs must be collected prior to return shipment.)
3. Allow Pitsco to dispose of the item and incur no shipping costs associated with original transit.

Upon receipt of your order, please check the contents of your package(s) immediately. If you discover a problem with your order, you must contact us within 30 days of receiving your shipment. Contacting us outside of this 30-day window might result in a 25% return fee or void the ability to return the item(s). For certain items and some situations, the 25% return fee may be assessed within this 30-day window.

How is the return fee calculated?
The return fee will be a minimum 25% of the original items transaction total, including discounts. In the instance you are returning a single item from an order that included multiple items, the return fee will be calculated based on the transaction amount of the single applicable item.

Are shipping costs included in the 25% return fee?
Shipping costs are not included in the return fee and will be the responsibility of the returner, unless the need to return an item is due to Pitsco error (such as shipping an incorrect item).

When will I be assessed a return fee?
You, the purchaser, will incur a return fee for any item you are attempting to return outside of the regulatory 30-day window from receipt of the item. It is important that you check the contents of your package(s) immediately, even if the product will not be utilized right away.

In the instance that an item cannot be directly returned into Pitsco inventory (for example, product or components removed from original packaging or items broken from purchaser misuse), regardless of the regulatory 30-day window from receipt of item, the original purchaser/returner will incur a return fee.

The purchaser will also incur a return fee for any item requiring special packaging or shipment needs, such as large items that require a pallet for shipment or shipping methods other than general UPS Ground (such as Freightliner).

In the instance the need to return an item is a result of Pitsco’s error, the returner will not be charged a return fee or be responsible for resulting shipping costs.

What can be returned?
Any nonconsumable, unopened item directly purchased through Pitsco and received within the past 30 days, not including the items listed in the following “What can’t be returned?” section, may be returned.

What can't be returned?
Any item damaged from deterioration or malfunction resulting from accident, misuse, neglect, or failure to comply with the manufacturer’s supplied instructions is not returnable.

Pitsco does not accept returns of the following items:

• Opened software
• Hazardous items, including rocket engines
• Any product missing the original packaging
• Items that are broken due to user neglect, accident, or misuse
• Any consumable item that has been used, unless the contents have been deemed as faulty

We can process credits and refunds only for items directly purchased from and fulfilled by Pitsco. If you need to return an item, please call 800-835-0686 or email orders@pitsco.com. For more details surrounding our return policy, please visit the Returns section on this page.

For items purchased via a third-party channel, please contact your direct representative to discuss a refund. Pitsco is happy to serve as a liaison to assist in the process; however, since the transaction took place with the third-party, they will need to initiate the credit or refund for the transaction.

For items purchased via Amazon, please visit their return center.

How long does it take to receive my credit or refund?
Credits and refunds are processed after your return item has been received into our inventory. You should expect to receive your refund within 10-15 business days of providing your package to the return shipper; however, in most cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return item from the shipper (5 to 7 business days) and the time it takes us to process your return when we receive it (3 to 5 business days). In cases where a refund will be applied to an external account or credit card, please refer to your accounts processing policy to determine the immediateness that the funds show as available on your account.

When the transaction has been processed, our Accounting department will notify you via email of your credit memo or refund.

How will my credit or refund be issued?
In most cases, for non-credit card transactions, our Accounting team issues a credit memo to your Pitsco account that can be applied toward future orders or other unpaid invoices. For credit card transactions within the normal 30-day window, our Accounting team can easily refund your credit card account; however, transactions outside of this window might require you to provide our Accounting team with the credit card account details to apply the credit back to your account. If you would prefer to receive a refund, our Accounting team would be happy to accommodate. You should specify this request during your conversation regarding your return with our Order Support team.

How much of a credit or refund will I receive?
The amount of your credit or refund will depend on a variety of factors. In most cases for general returns that are covered under our warranty and return policy and requested within the appropriate 30-day window, you should receive a credit or refund in full for the total amount of the original transaction – including tax, if applicable, and minus return shipping if the return is not a result of Pitsco error.

If a return is initiated after the 30-day window after the date of purchase, the return transaction may result in a 25% return fee that will also be deducted from the total credited or refunded amount. Please refer to the Returns section of this page to learn how and when this return fee is calculated and applied.

Who is responsible for return shipping?
If the return is initiated by a customer request that was not a result of Pitsco’s error, the customer will be responsible for the cost of return shipping. This total will be deducted from the total credited or refunded amount.

In the instance the return is a result of Pitsco error, the customer will not be responsible for any return shipping costs, and the customer should receive a credit or refund in full for the total amount of the original transaction – including tax if applicable.

What if I need only a credit or refund for a single item from a multi-item order?
If you returned only one item from a multi-item shipment, you will be reimbursed only for the item you returned, minus shipping if applicable.

What if my original transaction included a discount?
If you return any items from an order that received FREE shipping, the original shipping savings associated with the returned item(s) does not apply to a return shipment.

If you return an item which utilized a promotional discount, you will not be refunded the amount of the items original price; you will be refunded the total amount of the original discounted transaction – including tax if applicable.

To update information in your online profile, such as your email address, name, or password, you must sign in to our site. Point to My Account, click Sign In/Create Account, and sign in.

Update Account Information

1. Point to My Account and then click Manage My Account Info.
2. Update information as needed.
3. Click Confirm Changes.

The Wish List is a convenient way to set aside items to order later or to save items for repeat orders. To use the Wish List feature, you must be signed in to your account.

Adding an Item to the Wish List
From any product page, click the words “Add to Wish List.” The site will confirm the addition by changing the phrase to say “Added to Wish List.”

When logged in to your account, use the heart icon next the cart in the top navigation to view your Wish List.

• To move an item to your shopping cart, click the Add to Cart button. (Note: The item will remain in your Wish List even after it is added to your cart.)
• To delete an item from your Wish List, click Remove.
• To share your Wish List, click the Share Wish List button and enter the email address of the individual you would like to share with.

Your Order History provides details, including shipping status and tracking numbers, of orders you placed on the Pitsco Education online store. (It does not list orders placed via telephone, email, or postal mail.) You must be signed in to your account to access the order history.

We aim to provide an excellent online shopping experience by offering innovative educational products and great service – without compromising your privacy and security. To read our complete privacy policy click here.

Pitsco’s Drone Maker Kit (92130) and Echo Drone (92786) are compliant with NDAA Section 889 and are classified as Tier One drones in the state of Florida. Documentation can be found at the following links:

• Section 889 form (signed)
• Florida Digital Service Rule No. 60GG.2.0075, Tier One compliance letters: Phoenix Rising Ltd. DBA Sertus HK, signed; Apex Drone (Shenzhen) Co, Ltd, signed

Collection of Information

LUMA does not collect any personally identifiable information whatsoever and does not store any kind of grade/evaluation information. Given this, there are no FERPA compliance considerations with the app.

The following information is saved to the LUMA database:

• Save codes – a random six-character code, e.g., “123ABC” that is associated with the user’s current set of Blockly blocks on the screen, along with their progress through course materials.
• Progress through materials is stored simply as arrays of identifiers of activities/tasks and then associated with the save code, e.g., ActivitiesCompleted: [1,5,7], TasksCompleted: [5,6,8], and so on.
• A new save code is generated for a user each time they refresh their browser.
• Save codes are currently persisted indefinitely/do not expire. After a certain period of time, Pitsco may choose to remove old save codes from the database for maintenance purposes.

Quiz submission results by students are not persisted to the database. When a student submits a quiz, their answers are checked against the answer key in the database to report if they passed or failed the quiz.

Information/Platform Security

Hosting

The LUMA App is hosted securely in Amazon Web Services (AWS). The front-end of the app is delivered via AWS’s Amply service.

A MySQL database is used for storage of the app’s data (save codes and curriculum/announcement data).

All digital assets used by the app’s curriculum (videos, images, code samples, and so on) are securely stored in an AWS S3 bucket.

Encryption

All data in transit for the app is securely encrypted with TLS 1.2 protocol.

Every school in every district in every state is unique, including yours. No two schools have the same balance of student demographics, community and familial support, educational goals, or funding.

So, how administrators choose to leverage funding determines how well the specific needs of your students are met. We are in unprecedented times with unprecedented amounts of federal aid and stimulus money for education available to shape the future of your students and community. Learn how schools across the country are using federal funds to benefit from Pitsco's evidence-based approaches.

Federal funding is for your students too

Do the terms Title I, Title III, Title IV, Perkins, IDEA, ARP, and ESSER normally cause you to shrug and say, “I have no say in how that money is spent”? If so, think again. Federal funding streams have always been earmarked to ensure equal access to public education for all students – including yours.

ARP/ESSER monies can stem learning loss

Add to those long-standing federal funding streams the more open-ended $190 billion stimulus funding through the American Rescue Plan/Elementary and Secondary School Emergency Relief Fund (ARP/ESSER), and you have multiple means of securing the materials needed to best educate and prepare your students for their future careers. States have discretion in how ARP/ESSER funding can be used, but among the explicitly approved uses are:

• Summer or after-school programs (After-School STEM: Synopsis of a New National Report - August 2021)
• Efforts to address learning loss
• Efforts to specifically help “low-income children or students, children with disabilities, English learners, racial and ethnic minorities, students experiencing homelessness, and foster care youth” (Pitsco's Approach: More than Just a Theory)

Pitsco has what your students need

Imagine the opportunity to set up a continuum of STEM/STEAM/STREAM solutions from pre-K through Grade 12 that nurture employability skills and give each student a personal foundation of experiences that lead to the best career path for them. By tapping into your fair share of available federal funds, you can give your students the Pitsco programs and materials they need to complete their preparation for 21st-century careers.

Pitsco Education’s pre-K to Grade 12 skills-rich and engaging hands-on offerings are designed to address the career learning needs and styles of all your students.

• Are you looking for content to address remediation and learning loss? YES! Pitsco has what you need.
• Do you want the latest professional development in coding, STEM, robotics, and more? YES! Pitsco has it.
• Do you desire to nurture workplace soft skills and the engineering design process? YES! Pitsco fits the bill.
• Are you thinking about setting up an engaging and educational after-school program or a summer camp? YES! Pitsco has you covered.

Best of all, Pitsco Education’s solutions qualify for purchase using the funding streams mentioned.

Explore specific offerings in each of Pitsco Education’s extensive product lines:

• Grades PreK-12 Coding Solutions
• Grades 3-12 Robotics Solutions
• Grades PreK-12 STEM/STEAM/STREAM: Aerospace, Dragsters, Engineering, Physical Science, Structures, Sustainable Energy
• Full-Scale Programs
• Camps and After School
• Professional Development

Our warehouse personnel and call center staff are in the office Monday through Friday from 7:30 a.m. to 5:00 p.m. central time. Our technical support group is available Monday through Friday from 7:00 a.m. to 5:00 p.m. central time.

• Telephone ordering and customer support are available during the hours specified above.
• Web orders via this website may be placed 24 hours a day, seven days a week.
• Holidays – The office is closed on some national holidays, including Christmas and the week following Christmas. Orders placed during that time will be shipped after the break.

If you need “Right to Know” information, we have Safety Data Sheets (SDS) for any product that might fall under the statutes of federal legislation.

Search for SDS.

All registered trademarks and copyrights are the property of Pitsco Education, LLC.

Registered:

• FasTrak®
• Pitsco Maker Space and Design®
• Pitsco Maker Space®
• PowerPak®
• PRIZM®
• PULSE®
• Quiz Wizard®
• Ray Catcher®
• STEM Expeditions®
• Stratoblaster®
• T-Bot®
• TETRIX®
• TorqueNADO®
• The HOT Plan®
• The Science of Speed®
• The Technological Literacy Group®

 Trademarked:

• Code Cube™
• Ortho-Box™
• Smart Buddies™

© 2024 Pitsco Education, LLC. All rights reserved.

All other product names mentioned herein might be the trademarks of their respective owners.

Although every precaution was taken, errors in pricing and/or specifications may occur on this website. We reserve the right to correct any such errors. We sincerely hope that they do not cause you any inconvenience.

All products offered for sale on this website are sold without warranty, implied or expressed, of fitness or merchantability other than the purpose expressly stated on this website. Pitsco is liable only for the replacement or purchase price in the case of a manufacturing defect or mislabeling. Pitsco is not liable for incidental or consequential damages.

Why is Pitsco, Inc., changing to Pitsco Education, LLC?

• Effective July 1, 2021, the Crossland Family are the new owners of Pitsco Education, LLC. The Crossland corporate pillars of Trust, Responsibility, Integrity, and Passion align well with ours. Crossland is a local construction company with a long tradition of providing education and apprenticeships for employees and has demonstrated a commitment to giving back to the community. Crossland requires a workforce that is highly trained with skills that include the ability to work with their hands, problem solve, and think critically, all of which are hallmarks of our curriculum and products. Pitsco and Crossland have worked together for many years. In years past, we have developed construction curriculum guided by Crossland’s expertise. Both companies are located in Southeast Kansas and have always been committed to growing and supporting the community and being good corporate citizens. As we work together to plan our future, additional synergies will come from these shared attributes and characteristics.

What will be different?

• Payments will now be made to Pitsco Education, LLC, instead of Pitsco, Inc. Other than this, essentially nothing will change for our customers. Our employees will continue to serve educators and learners with quality, innovative products and industry-leading service. Vendors will be required to submit new paperwork, and the process for doing so is detailed in the next question.

I am a vendor; how do I obtain the new paperwork required to continue providing products and/or services?

• Please email ar@pitsco.com or call us at 888-774-8726 to acquire the necessary information.

Why did the Dean family decide to sell Pitsco?

• Fifty years ago, Harvey and Sharon Dean followed their God-given purpose and dream of helping teachers and students. They feel that the time is right to hand off to new owners who will continue Pitsco Education’s mission of leading education that positively affects learners.

What is Dr. Dean going to do?

Harvey and Sharon will remain in the Pittsburg, Kansas, community and will continue to stop by to see their Pitsco family. While it is hard to step away from the company that they have led for 50 years, they feel it is time to have new ownership in place to ensure that Pitsco continues to provide products and curriculum for the next 50 years.

If you’re experiencing difficulty using this website, we want to help. Please review the information below. This might help you solve the problem or at least help you provide us the information we need to assist you.

I was charged tax on my order.

Read this article regarding sales tax.

Still need help?

Contact us!

Contact Us

• Order Toll-Free USA: 800-835-0686
• Get Technical Support: 800-358-4983
• Call Us From Outside the US: 620-231-0010

Our call center staff is in the office Monday through Friday from 7:30 a.m. to 5:00 p.m. central time. Technical support can be reached Monday through Friday from 7:00 a.m. to 5:00 p.m. central time. The office is closed on some national holidays.

orders@pitsco.com