Q: What codes and standards are met by Pitsco furniture?
A: Workstations, fixtures, and furnishings shall be designed to comply with the Americans with Disabilities Act Accessibility Guidelines (ADAAG). Electrical components shall be U.L. Listed and comply with the National Electrical Code (NEC).
Q: What are the warranties and guarantees on Pitsco furniture?
A: Pitsco shall warranty all workstations, fixtures, and furnishings to be free of defects in materials, workmanship, and installation for a period of five (5) years from the date of acceptance by the owner. Attention: Once installed, the workstation may be disassembled and moved only by factory technicians, or warranty may be voided.
Q: How do I contact Pitsco?
A: There are several ways to contact Pitsco. You can contact the Online Help Desk or reach us by phone at 800-828-5787. From outside the US, call 620-231-0010. Our friendly and savvy staff is in the office Monday through Friday from 7:30 a.m. to 5:30 p.m. Central Time. However, the office is closed on some national holidays. Toll-free Fax: 800-533-8104
Q: I have lab chairs that have torn upholstery, broken wheels, malfunctioning height adjustment, or separated backs. How do I get replacement parts?
A: If you plan to replace an entire chair, it is best to call Pitsco at 800-828-5787. To order repair and replacement parts, contact Hon directly at 800-336-8398. You will need to provide the serial number and model number of the chair. This information is affixed to the underside of the seat.
Before proceeding, it may be helpful to determine what style call light you have:
- Labs with Vision or S-Vision style furniture should order item #32839, 07 Vision Call Light.
- Labs installed prior to 2007 would have the now-obsolete item #28074, 04 Vision Call Light. If this is what you have, you will need to upgrade to the current 07 Vision Call Light.
- If your call light is different than the lights previously pictured, it is possible that you may have item #26790, ET2 Call Light.
Customer service representatives can determine if the part is under warranty or quote a replacement price. The number to call is 800-828-5787.
Q: A teacher call light on one of our workstations has quit working. How do I repair or replace it?
A: It sounds obvious, but first check to make sure that the unit is plugged in. Students sometimes inadvertently kick the six-plug outlet strip attached to the modesty panel underneath the workstation and disconnect the power source. Pitsco advises that the call light be plugged into the power-pad upon which the monitor sits rather than the outlet strip underneath the workstation.
Q: The call light is plugged in but still doesn’t work. What now?
A: Twist and remove the cover cap from a light that is working and swap bulbs with the unit that has failed to determine if a burned-out bulb is the problem.
Q: The call light bulb appears to be burned out. Can I order a replacement?
A: Yes. Contact Pitsco at 800-828-5787 and order replacement bulb item #35588. Customer service representatives can determine if the part is covered under warranty or quote a replacement price.
Q: I have isolated the problem with my call light to the switch mechanism. Can I buy parts to repair this without replacing the whole unit?
A: Yes. If you have the 07 Vision Call Light, you can order item #32843, 07 Call Light Switch Assembly. If you have the 04 Vision Call Light, you will need to upgrade to the current 07 Vision Call Light. If you have the ET2 Call Light, you can order item #26791, ET2 Call Light Switch Assembly. To order, call 800-828-5787.
Q: The globe portion of a call light has broken. Can I replace just the globe?
A: Yes. If you have the 07 Vision Call Light, you can order item #32842, Modified 07 Vision Light. If you have the 04 Vision Call Light, you will need to upgrade to the current 07 Vision Call Light. If you have the ET2 Call Light, you can order item #26749, Modified Integra Light. To order, call 800-828-5787.
Q: Can I just purchase a new call light power supply?
A: Yes. If you have the 07 Vision Call Light, you can order item #28036, Modified ET2 Power Supply. If you have the 04 Vision Call Light, you will need to upgrade to the current 07 Vision Call Light. If you have the ET2 Call Light, you can order item #28036, ET2 Modified Power Supply. To order, call 800-828-5787.
Q: The wire connectors on a call light have come loose or the wires are stripped. Can I find repair parts locally?
A: Yes. You will need to acquire Snap Plug Receptacles for 22-18 gauge insulated wire and Snap Plug Connectors for 22-18 gauge insulated wire to make repairs to the wiring harness. It is critical that the receptacles and connectors be insulated. These items can be purchased at a local RadioShack.
General Furniture Questions
Q: How do I schedule a Pitsco crew to make repairs on my lab furniture?
A: You can contact the Pitsco
Online Help Desk
or reach us by phone at 800-828-5787. From outside the US, call 620-231-0010. Our friendly and savvy staff is in the office Monday through Friday from 7:30 a.m. to 5:30 p.m. Central Time. However, the office is closed on some national holidays. Customer service representatives can determine if your furniture repairs are covered under warranty, set up a service call during a time when Pitsco technicians are in your area, and quote a price for these services, if necessary.
Q: What is the purpose of the power pad on which my computer monitor sits?
A: The power pad provides a high level of protection from power surges that could damage computers, monitors, or call lights.
Furniture Cleaning and Minor Repair
Q: What is the best way to clean my Pitsco furniture?
A: Pledge or similar cleaner/polish works well for routine cleaning. To remove more stubborn stains or dirt, start with a damp cloth. Water-soluble stains and dirt will often resist the most aggressive chemical cleaners. A Mr. Clean Magic Eraser works wonders on stubborn dirt, minor scuffs, and scratches.
Q: I’ve tried everything to get a stain off the furniture with no success. Can I get more aggressive?
A: Lacquer thinner will often remove stains that nothing else will touch. It will not harm the furniture or edge banding, but be cautious around plastic and computer equipment.
Q: The edge banding is separating from the work surfaces of my workstation. Is there any way to repair this?
A: Pitsco recommends using a two-part, five-minute epoxy resin available at Home Depot, Lowe's, Walmart, or any hardware store. Mix the resin according to the manufacturer's instructions. Spread the mixed resin onto the loose edge banding. Make sure the edge banding is carefully realigned with the edge of the work surface. Press the edge banding back onto the work surface. Use Scotch tape to hold it in place. Leave the edge banding undisturbed for 24 hours before removing the tape to complete the repair.
Q: The divider panels on one of my workstations are loose. Can I fix this?
A: Yes. Divider panels can loosen if they are leaned on excessively or if they are used to drag the workstation from one location to another. To retighten a divider panel, locate the cam fasteners usually located on the back side of the panel. Notice the directional arrow that appears on each cam. First, turn each cam counterclockwise so that the arrow on each cam points straight down. This will allow the cams to align properly with the connectors, which are mounted on the work surfaces. Slight downward pressure to the top of the divider panel may be required to relocate the panel to its proper position, which is flush to the work surface. Turn the cams clockwise to retighten the divider panel(s).
Q: My workstation is not level with the floor, and it rocks. What should I do?
A: Adjust the leg levelers that are mounted on the bottom of both the left and right legs (see Figure 1, items 5 and 6 for Vision Workstations or Figure 2, items 6 and 7 for S-Vision Furniture) and the left and right support legs (see Figure 1, items 1 and 2 for Vision workstations and Figure 2, items 1 and 2 for S-Vision Furniture). There is about an inch of adjustment built into each leg leveler.
Q: I have some scratches on a work surface. Can this be repaired?
A: Yes. White-Out works well at hiding scratches on work surfaces. Fill the scratch with White-Out. Pat the scratch with a cloth dampened with lacquer thinner to blend.
Q: What about chips on a work surface?
A: Small chips can also be covered with White-Out. A couple of taps with a finger will tone down the bright white to blend with the gray pampas color. Larger chips are better filled with crayon. Heat a putty knife and melt a small amount of white crayon onto one side. A small amount of gray crayon can be swirled in to match the gray pampas work surface color. Don’t be afraid to get creative here. Apply the crayon over the chip and smooth with the warm putty knife. Buff the repair with your finger or smooth with a cloth dampened with lacquer thinner.
Q: How do I repair scratches on the blue laminate parts?
A: Alternate black and blue permanent marker over a scratch. Let the ink dry completely and then pat with a cloth dampened with lacquer thinner. This technique will make most scratches disappear.
Q: How do I repair chips on the blue laminate parts?
A: Heat a putty knife and melt a small amount of cadet gray (blue-gray) crayon onto one side. Apply the crayon over the chip and smooth with the warm putty knife. Buff the repair with your finger or smooth with a cloth dampened with lacquer thinner.
Q: How do I order replacement parts?
A: Contact Pitsco at 800-828-5787 to order replacement furniture parts. Customer service representatives can determine if the part(s) is covered under warranty or quote a replacement price. Click below to open a PDF file showing workstation diagrams and part lists.