Each Star Academy Program begins with an on-site workshop that introduces and engages the staff in the various curriculum and program components. The professional development experiences ensure that specific program methods are understood and that teachers, counselors, administrators, and parents are equally prepared to implement the Star Academy.
Ongoing professional support services are provided by Star Academy liaisons and educational services managers. Liaisons monitor programs on-site and suggest interventions for students. During regular visits, an educational services manager interfaces with the local administrator and conducts professional development sessions for staff members as needed.
Seasoned customer service representatives provide remote support through toll-free phone service, email, and online services. Technical support technicians visit locations to educate facilitators on how to efficiently rotate curriculum and materials for different course experiences. An online support community unites Star Academy professionals in forums for idea sharing and discussions regarding successful new techniques for engaging students and the most effective practices.